Store policies
Shipping & Store Pickup
How high-value Milan Station orders are fulfilled.
1. Store pickup
Pickup is available at Milan Station Consignment Store, 131-12 40th Rd, Flushing, NY 11354, after the order is confirmed ready. Do not travel to the store solely on the basis of a checkout receipt; wait for pickup confirmation. We may request government-issued photo identification and order/payment confirmation for release of high-value merchandise.
2. Shipping
Available shipping options are shown or confirmed during checkout. High-value orders may require tracking, insurance, adult or direct signature, address verification, and other reasonable anti-fraud measures. We may restrict shipment to the verified billing/customer address or decline freight forwarding, reshipping services, hotels, or other addresses presenting elevated fraud risk.
3. Fulfillment timing
We ship within the timeframe stated at checkout or in the order confirmation when one is provided. If no specific shipping time is stated, applicable federal rules generally require a reasonable basis to expect shipment within 30 days. If an unexpected delay prevents timely shipment, we will notify you and provide the cancellation/refund options required by law.
4. Delivery and loss
Please inspect tracking and delivery information promptly. If a package appears lost, damaged, or misdelivered, contact Milan Station promptly so that we can work with the carrier and insurer. Keep all packaging and do not discard shipping materials while a claim is being reviewed.
5. Address changes
For security, address changes after payment may require order cancellation and a new checkout rather than manual redirection. Carrier rerouting may be disabled for high-value shipments.