Store policies

Returns & Refunds

Clear rules for unique, pre-owned luxury inventory.

Effective: September 8, 2026Store: Milan Station Consignment Store, Flushing, New York
Standard policyPre-owned luxury items are final sale
Protected exceptionsAuthenticity, wrong item, verified material mismatch
Order delaysCancellation/refund rights are honored as required by law
Final-sale disclosureAll sales of pre-owned handbags and accessories are final unless a product page expressly states otherwise, the item qualifies for an exception below, or applicable law requires a refund or cancellation right.

1. Why most purchases are final sale

Milan Station sells primarily unique, pre-owned luxury items. Condition and prior use vary from item to item, and the photographed item is normally the exact unit offered. Please review the full listing and ask questions before payment.

2. Exceptions we will review

Contact us promptly if:

  • you received a different item from the item you ordered;
  • the item has a material condition issue that was not disclosed and is materially inconsistent with the listing;
  • the item was materially damaged in transit; or
  • you have a documented authenticity concern supported by a qualified independent authentication provider.

We may request photographs, packaging, authentication documentation, carrier documentation, and return of the item before a refund decision is completed. The item must not be altered, repaired, worn after receipt, or have identification tags/security measures removed where those measures were supplied.

3. Authenticity claims

Authenticity claims are not barred by the ordinary final-sale policy. If Milan Station confirms that a product sold as authentic is not authentic, we will refund the purchase price and any amounts that must be refunded under applicable law after the item is returned and verified.

4. Cancellation before fulfillment

If you need to request cancellation before shipment or pickup, contact us immediately. We will make reasonable efforts to stop fulfillment, but cancellation is not guaranteed once processing has begun. If Milan Station cannot ship within a promised timeframe, we will provide any delay notice, cancellation option, and prompt refund required by applicable federal law.

5. How refunds are issued

Approved refunds are generally returned to the original payment method. Processing time after Milan Station issues a refund may depend on Square, the card network, and your financial institution. We do not substitute store credit where law requires a monetary refund.

6. Contact before purchase

For a high-value purchase, we encourage you to review all photographs and item details and contact the store with any question before payment. In-store viewing may be available for current inventory.